Phone: (02) 4396 4855
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Working at Club Toukley RSL

Club Toukley RSL is a preferred employer within the community delivering services in Gaming, Entertainment, Food and Beverage, Functions and Events.

Our employees are friendly, happy, energetic and hardworking individuals who embrace the Club’s culture.  

Board and Management Vision Statement

VISION

To be recognised as a leading Club in NSW

MISSION

To be the destination of choice for both customers and employees

To be respected by the local community as a leading participant

OUR VALUES

Our values guide our actions every day. They are:

  • TEAMWORK:                       Valuing each other to achieve common goals together

  • INTEGRITY:                         Honouring commitments and truthfulness

  • INNOVATION:                      Challenging possibilities and exploring new opportunities

  • COMMITMENT TO

    EXCELLENCE:                    Making a difference in all that we do

  • DECISION MAKING:           Considering the outcome for all stakeholders

  • COMMUNITY

    ENGAGEMENT:                 Provide service and support to our community

  • SUSTAINABILITY:             To consider our environment when making decisions

 

Management Values to be incorporated into Staff Integrities

MY PREPARATION

Ensuring that when I commence my shift I am ready to serve my customers.

  • PRESENTATION:               My personal appearance reflects Club standards

  • ATTITUDE:                         My professional approach is in line with our Club values

  • INNOVATION:                    I inform myself with the appropriate information to fulfil my role

  • ENVIRONMENT:                My work area is maintained to allow me to conduct my work more efficiently

                                               and effectively

  • KNOWLEDGE:                   I have an understanding of all the Club’s policies

 

 MY DELIVERY

By doing the little things right I can make a big difference to my customers.

  • ACKNOWLEDGE:              I will acknowledge all my customers appropriately and adopt the 3 metre rule at all times    

  • SMILE:                                My smile will be my professional trademark

  • COURTESY:                       I will be polite and respectful towards my customers

  • ASSISTANCE:                    I will be positive and helpful in all dealings with my customers and strive to

                                               exceed their expectations

  • AWESOME:                       My awesomeness is on show every day

 

© Toukley RSL Club | Corner of Holmes Ave & Main Rd Toukley NSW 2263 | (02) 4396 4855
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