Club Toukley RSL is a preferred employer within the community delivering services in Gaming, Entertainment, Food and Beverage, Functions and Events.
Our employees are friendly, happy, energetic and hardworking individuals who embrace the Club’s culture.
Board and Management Vision Statement
VISION
To be recognised as a leading Club in NSW
MISSION
To be the destination of choice for both customers and employees
To be respected by the local community as a leading participant
OUR VALUES
Our values guide our actions every day. They are:
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TEAMWORK: Valuing each other to achieve common goals together
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INTEGRITY: Honouring commitments and truthfulness
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INNOVATION: Challenging possibilities and exploring new opportunities
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COMMITMENT TO
EXCELLENCE: Making a difference in all that we do
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DECISION MAKING: Considering the outcome for all stakeholders
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COMMUNITY
ENGAGEMENT: Provide service and support to our community
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SUSTAINABILITY: To consider our environment when making decisions
Management Values to be incorporated into Staff Integrities
MY PREPARATION
Ensuring that when I commence my shift I am ready to serve my customers.
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PRESENTATION: My personal appearance reflects Club standards
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ATTITUDE: My professional approach is in line with our Club values
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INNOVATION: I inform myself with the appropriate information to fulfil my role
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ENVIRONMENT: My work area is maintained to allow me to conduct my work more efficiently
and effectively
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KNOWLEDGE: I have an understanding of all the Club’s policies
MY DELIVERY
By doing the little things right I can make a big difference to my customers.
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ACKNOWLEDGE: I will acknowledge all my customers appropriately and adopt the 3 metre rule at all times
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SMILE: My smile will be my professional trademark
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COURTESY: I will be polite and respectful towards my customers
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ASSISTANCE: I will be positive and helpful in all dealings with my customers and strive to
exceed their expectations
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AWESOME: My awesomeness is on show every day